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I’ve purchased the wrong item!
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What are the conditions?
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How do I return it?
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Faulty Items
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Damaged Items
Our 28 days return policy allows you to return items that you no longer need or have accidentally bought the wrong item. To ensure a seamless process, please make sure that the item is in its original condition.
In the case of faulty items, please see the separate section for more information.
Once we receive the returned item, we will process your refund, which includes the cost of the item minus the original delivery fee and we may charge up to 20% restockage fee to cover our costs.
Please note, if you choose to reject the delivery before it arrives, we will still process your refund. However, we may charge up to 20% for a restock fee will be deducted from your refund.
At Erith Horticulture, we are dedicated to making your shopping experience as stress-free as possible. If you have any questions or concerns, please don’t hesitate to contact us.
At Erith Horticulture, we believe in offering a hassle-free return policy for our valued customers. If you have received an item that you no longer need or have accidentally bought the wrong product, we are happy to accept a return within 28 working days, provided that:
The items are in their original condition, unopened and ready for resale.
You have had the items for 28 working days or less after the day of receipt.
In the event of a return, we will process a refund for the cost of the item minus any delivery fee and a 20% restock fee to cover our costs.
In the case of faulty items, please see the separate section for more information.
At Erith Horticulture, we are dedicated to ensuring your satisfaction and making your shopping experience as seamless as possible. If you have any questions or concerns, please don’t hesitate to reach out to us.
Returning an item with Erith Horticulture is a simple and straightforward process.
Here’s how to do it:Contact us first to initiate the return process. Our friendly customer support team will be happy to assist you with any questions or concerns.
Please include your order number or name in the box to help us quickly process your return.
We provide a trackable shipping method for high-value items to ensure safe delivery back to us.
Package your item securely and make sure it is in its original condition, unused, and with its original packaging.
Please note that we cannot cover return postage costs if you have bought the wrong item or changed your mind.
Once we receive your return, we will process your refund, which includes the cost of the item minus the shipping cost paid when the order was placed and a 20% restock fee to cover our costs.
At Erith Horticulture, we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns, please don’t hesitate to contact us.
How do I know you have received my return?
Once we’ve received your return and thoroughly inspected the goods, we will promptly update you on the status of your refund via email. We understand that waiting for a refund can be frustrating, which is why we strive to make the process as seamless and efficient as possible.
Thank you for choosing Erith Horticulture.
At Erith Horticulture, we understand that things can go wrong from time to time. If you have received a faulty item within the manufacturer’s warranty period, don’t worry, we’re here to help!
Here’s a simple process for getting your faulty item sorted:
1. Contact us first – we’re always ready to help you over the phone with a diagnosis!
2. If the item is obviously faulty, we’ll provide you with a DHL label to send it back, or arrange a pallet pick-up. The best part, we’ll cover the return postage cost for you!
3. If we need to do some investigation, we may ask you to send the item back to us at your own cost.
4. As soon as we receive the item, we’ll have it inspected. If it’s confirmed as faulty, we’ll arrange a replacement or a full refund for the item and your postage (just provide us with proof of postage showing the amount).
It’s important to remember that, when you receive your delivery, please check all items carefully, and sign the consignment “DAMAGED”, and then within 24 hours let us know if any are damaged in transit. For electrical and electronic items, including lamps, we ask that you test them and let us know if there are any faults or damage within 24 hours of receiving them. If any items do not operate as expected, please do not try to repair it yourself as it may invalidate your warranty and incur additional costs.
We’re committed to making sure your experience with Erith Horticulture is a positive one, and we’ll do everything we can to ensure any faulty items are quickly and efficiently resolved.
In order for us to accept returns for a damaged item that occurred during delivery, it is necessary for you to have signed the consignment as
“DAMAGED”
If the consignment was not marked as damaged, we are unable to file a claim with the transport company, as you have signed it in good faith. Consequently, we cannot be held responsible for any damages.
We strongly advise that you thoroughly inspect all parcels and pallets before signing any documentation to ensure that any damages are identified and documented at the time of delivery.
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PARCELS
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PALLETS
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Where’s my parcel/pallet?
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How is my purchased packed?
Our parcel delivery service is provided by DHL
To see a list of restricted items, see DHL’S Website
We offer convenient delivery options for your order, provided by DHL, with a Next Day Service for all UK Mainland orders over £800 net. Just make sure your order is placed before 1pm on a working day (Mon-Fri) and weighs less than 25 KG.
Please note that while we aim to provide a hassle-free delivery experience, there may be some restrictions on the items we can deliver.
To check the list of restricted items, please visit DHL’s website. Also, if any unexpected fees arise during delivery, it is the responsibility of the remitter to cover those costs.
England & Wales – Maximum 4 boxes
Scotland – Maximum 4 boxes
All prices shown below are per parcel, parcels are packed at a maximum of 25kg.
| Service | Price |
| Standard next day delivery (orders over £800 net) | FREE |
| Standard next day delivery (orders under £800 net) | £8.50 (each box) |
For anywhere outside of the United Kingdom, we will always find you the best services at a reasonable price.
Our main pallet delivery service is provided by Action Road Ways.
Enjoy free next-day delivery on all UK Mainland orders above £1,500 (net) when you place your order before 1pm on a working day (Mon-Fri). Your items will be shipped with the reliable and efficient service of Action Road Ways. We at Erith Horticulture are dedicated to providing you with seamless delivery, but any unexpected fees must be covered by the remitter. Make the most of this fantastic offer today!
Erith Horticulture will not be liable for any additional fees that may be incurred, therefore if any unexpected costs arise it must be paid by the remitter.
FOR ANYWHERE OUTSIDE OF THE UNITED KINGDOM, WE WILL ALWAYS FIND YOU THE BEST SERVICES AT A REASONABLE PRICE.
Returning an item with Erith Horticulture is a simple and straightforward process.
Here’s how to do it:Contact us first to initiate the return process. Our friendly customer support team will be happy to assist you with any questions or concerns.
Please include your order number or name in the box to help us quickly process your return.
We provide a trackable shipping method for high-value items to ensure safe delivery back to us.
Package your item securely and make sure it is in its original condition, unused, and with its original packaging.
Please note that we cannot cover return postage costs if you have bought the wrong item or changed your mind.
Once we receive your return, we will process your refund, which includes the cost of the item minus the shipping cost paid when the order was placed and a 10% restock fee to cover our costs.
At Erith Horticulture, we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns, please don’t hesitate to contact us.
How do I know you have received my return?
Once we’ve received your return and thoroughly inspected the goods, we will promptly update you on the status of your refund via email. We understand that waiting for a refund can be frustrating, which is why we strive to make the process as seamless and efficient as possible.
Thank you for choosing Erith Horticulture.
At Erith Horticulture, we take great care in making sure that every parcel and pallet that leaves our warehouse is packed professionally and securely to ensure it reaches its destination in the same condition it left. Our team of experts understand the importance of safe and efficient deliveries, and so every item is carefully and methodically packed with the right materials to prevent any damage during transit.
We use high-quality materials such as bubble wrap, packing peanuts and sturdy boxes to cushion and protect each item, and we also take into consideration the weight distribution of the parcel or pallet to ensure it is stable and secure. Our team also understands the importance of labelling each package correctly, so our customers can identify their order with ease.
In addition to packing each item individually, we also make sure that the pallet is secured with black shrink wrap and sturdy bands to ensure it stays in place during transportation. This is particularly important when shipping heavy items as it reduces the risk of any damage to the goods and the pallet itself.
At Erith Horticulture, we understand that a professional and efficient packing job can make all the difference in the delivery process. That’s why we take great care to ensure that every parcel and pallet is packed with the utmost care and attention, giving our customers peace of mind that their order will arrive in the same condition it left our warehouse.
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